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Effective 4/30/2019, the Shell Account Online site will no longer be accessible. Any AutoPay and scheduled electronic payments that you arranged to be made after that date will not be processed. Please send any payments to the address on your monthly billing statement or contact customer service for additional payment options.

Effective 4/30/2019, you will not be able to access any account alerts, letters, or account history. Be sure to retrieve any account history or statement copies prior to 4/30/2019.
Any billing statements generated after 4/30/2019 will be mailed to you at your mailing address.

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Contact Information
For Shell Personal Cards:
Click here to access the
Shell Personal Cards website.
For Shell Commercial Cards:
Mon - Fri: 8:00 a.m. - 8:00 p.m. ET
Call: 1-888-335-8423
TDD/TTY#: 1-800-995-9567
After business hours Automated Customer Service is available.

Fax: 1-515-226-4045, 24/7

Mail Payments To:
PO Box 78012
Phoenix, AZ 85062-8012
Shell Processing Center
PO Box 9001015
Louisville, KY 40290-1015