We have detected a security issue in your browser. For your protection, please completely close the browser, reopen and go to http://www.shellfleetcard.accountonline.com to sign on.

Account Online Home

For your convenience, we have extended account online access for your Shell commercial card account through July 30, 2019. Please keep in mind that any scheduled electronic payments that you arranged to be made after July 30, 2019 will not be processed. After that date, please send any payments to the address on your monthly billing statement or contact customer service for additional payment options.

Effective July 31, 2019, you will no longer be able to access any account alerts, letters, or account history online. Be sure to retrieve any account history or statement copies prior to that date.
You will continue to receive billing statements for your Shell commercial card account until that account balance is paid in full.

 Secure sign-on

User ID 

Not registered yet?
Pay your bill, view unbilled activity and more in Account Online—It's free!

Changing your Password on a periodic basis will increase your security.

You are on a Citibank Website and subject to Citibank's privacy and security policies. If you leave this site and return to the site or go to another third party site, you will then be subject to the privacy policies of those sites. Those sites may also provide less security than this Citibank site.

Contact Information
For Shell Personal Cards:
Click here to access the
Shell Personal Cards website.
For Shell Commercial Cards:
Mon - Fri: 8:00 a.m. - 8:00 p.m. ET
Call: 1-888-335-8423
TDD/TTY#: 1-800-995-9567
After business hours Automated Customer Service is available.

Fax: 1-515-226-4045, 24/7

Mail Payments To:
PO Box 78012
Phoenix, AZ 85062-8012
Shell Processing Center
PO Box 9001015
Louisville, KY 40290-1015