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    Contact Information
    For Shell Personal Cards:
    Click here to access the
    Shell Personal Cards website.
    For Shell Commercial Cards:
    Mon - Fri: 8:00 a.m. - 8:00 p.m. ET
    Call: 1-888-335-8423
    TDD/TTY#: 1-800-995-9567
    After business hours Automated Customer Service is available.

    Fax: 1-515-226-4045, 24/7

    Mail Payments To:
    PO Box 78012
    Phoenix, AZ 85062-8012
    Shell Processing Center
    PO Box 9001015
    Louisville, KY 40290-1015