Below are some of the most frequently asked questions from Citi Mobile for Cards customers.
What is Citi Mobile for Cards Text Messaging?
Citi Mobile for Cards Text Messaging allows you to get your credit card account information in SMS text message format right to your mobile device. Once you're enrolled, you can send a text message to MYCITI (692484) and we'll send a text message back with the information you've requested.Back to top
Are there any fees to enroll in Citi Mobile for Cards Text Messaging?
Citi Cards does not charge a fee to enroll in Citi Mobile for Cards Text Messaging, however, standard text messaging rates may apply depending on your service plan and your wireless provider.Back to top
Will Citi Mobile for Cards Text Messaging work on my mobile device?
As long as your mobile device is able to send and receive SMS text messages, Citi Mobile for Cards Text Messaging will work on your mobile device. All major wireless providers are supported.Back to top
How do I un-enroll from Citi Mobile for Cards Text Messaging?
If at any time you wish to un-enroll from Citi Mobile for Cards Text Messaging, just text the word STOP to MYCITI (692484). You will receive no more text messages.Back to top
What number do I text to receive my credit card account information?
MYCITI (692484)Back to top
How do I get my credit card account information with Citi Mobile for Cards Text Messaging?
Text one of the following commands to MYCITI (692484).
|
Command |
What You'll Get |
|
BAL |
Current balance and available credit line. |
|
BAL (Nickname) |
Current account balance and available credit line for the account with the nickname you specified. |
|
STMT |
Information about your statement including the statement balance, minimum amount due and due date. |
|
STMT (Nickname) |
Information about the statement with the nickname you specified. |
|
HIST |
Your recent transactions |
|
HIST (Nickname) |
Your recent transactions for the account with the nickname you specified |
|
HELP |
Commands and a website where you can sign on and find more information |
|
STOP |
Immediate un-enrollment from Citi Mobile for Cards Text Messaging |
|
COM |
A list of all valid commands |
What do I do if I need help with Citi Mobile for Cards Text Messaging?
From your mobile device, text HELP to MYCITI (692484) and we'll send you a list of commands and a website to sign on to and receive more information.Back to top
Is Citi Mobile for Cards Text Messaging case-sensitive?
No. You can use all capital or lowercase letters to send your text message.Back to top
Can I use a custom signature on my text message to Citi Cards?
No. Although your mobile device may have the ability to attach a signature to your outgoing text messages, you may not receive reliable results if you do so in your text messages to Citi Cards.Back to top
Can I reply to a text message from Citi Cards to receive additional information?
No. You should always send a new text to MYCITI (692484).Back to top
Will I ever receive text messages from Citi Cards that I have not requested?
No. We will not send you any text messages that you did not request. Citi Cards is dedicated to protecting your privacy and keeping your personal information secure.Back to top
What if I lose my mobile device?
From the Manage Citi Mobile for Cards Text Messaging page in Account Online, you can either remove your phone from the service or you can choose not to allow access to the lost mobile device.Back to top